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Just like we have bugs in our code, we have bugs in our communities sometimes. We call these community bugs “difficult people” — bullies, trolls, Debbie Downers, whiners, drama queens. We all know them. It’s easy to let these toxic personalities cripple your community and cause dysfunction. In this talk, we’ll talk about the negative effects these behaviors can have, how to get to the root of the problem, and how to deal with these personalities in a constructive, effective way.